Description
IP Phone 1150E is a multi-line, specialty IP Phone designed for ACD and IP Contact Center environments. IP Phone 1150E supports up to twelve line/programmable feature keys* and features seven additional fixed keys dedicated for use by agents or supervisors. IP Phone 1150E leverages the IP Phone 1100 Series design and includes a high-resolution, backlit, graphical, grayscale pixel-based display, an integrated USB port for enhanced navigation and entry, integrated Bluetooth agent headset support and integrated Gigabit Ethernet to deliver superior performance and user experience.
Technical Specifications
Platform support
- Nortel Communication Server 1000 Release 4.5 and later
- Nortel Communication Server 2100 (initial support on Release SE10 and later)
- Media Gateway 1000B Expansion Chassis
Contact Center Server
- Contact Center 6.0
- Symposium Contact Center Server (SCCS) 5.0
- Symposium Express Contact Center (SECC) 4.2
Display
- High resolution, fully backlit, bitmapped, graphical Film Super Twist Nematic (FSTN) Liquid Crystal Display with anti-glare screen, 240 x 160 pixel, with support of eight grayscale levels
- Contrast settings, accessible via Local Tools Menu, to enhance agent and supervisor viewing experience
- Configurable backlight timer with 5, 10, 15, 20-minute, 1-hour, 2-hour settings and a Sleep Never option for 24x7 Contact Center environments
- Unicode support for expanded language and complex font presentation on display of IP Phone 1150E*
Footstand and adjustments
- Desktop viewing adjustments: 32.5, 40, 47.5 and 55 degree footstand angles
- Wall mount option: minus 5 degrees
Fixed and soft label keys
- Twelve fixed business telephony keys including Hold, Goodbye,Volume Up, Volume Down, Mute, Directory, Message/Inbox, Shift/Outbox, Quit, Copy, Expand and Services
- Four context-sensitive soft label keys for easy-to-use navigation**
- Seven dedicated Agent fixed keys with built-in LEDs: Listen/Talk, In-Calls, Not-Ready, Make Set Busy, Supervisor, Emergency and Activity*** (default configuration)
- Seven dedicated Supervisor fixed keys with built-in LEDs: Observe Agent, Call Agent (direct line), Answer Agent, Answer Emergency, Display Agents, Interflow and Night Service (Optional configuration with purchase of Supervisor Keycap kit)
- One additional programmable fixed key Feature Key, which can be flexibly assigned to support a standard telephony or ACD specific feature****
Navigation cluster
- Four-way navigation cluster (left, right, up, down arrows) plus Enter key
USB
- Integrated USB port for standard USB mice, keyboards, keyboard emulation devices and powered hubs
- USB port power: 100mA power; With powered USB hub, supports up to 500mA
Bluetooth
- Integrated Bluetooth 1.2 Audio Gateway supports standard third-party Bluetooth headset profiles (Bluetooth Power Class 2). Bluetooth headsets supported with agent configuration only.
Call Recording
- Supports transmission of duplicate media streams to IP Call Recording systems such as Nortel Contact Recording and Quality Monitoring (CRQM)
Expansion Module
- Supports 18-button Expansion Module for IP Phone 1100 Series via integrated Expansion Module/ Console port*****
User selectable ring tones
Echo Cancellation and Silence Suppression
Connectivity/data rates
- Integrated 10/100/1000 IEEE Base-T auto-sensing Ethernet Switch for shared PC access (one LAN and one PC port) supports traffic from collocated PC
Power
- Supports IEEE 802.3af power standard, pre-standard Nortel and Cisco proprietary powering schemes
- Universal local AC power adapter as option (brick style) supported (100/240 VAC, 50/60Hz power adapter delivering 48V DC @ 0.52A max)
- AC power cable (country specific) - separately orderable
Loudspeaker/headsets
- Integrated high-quality speaker (Listen only and Audio Paging)
- Dual headset jacks: Agent and Supervisor
Codecs/Quality of Service
- G.711 a-law, G.711 -law, G.729a and Annex B
- 802.1p/Q, DiffServ and VLAN tagging of both telephony and PC port traffic
- Supports echo cancellation and silence suppression
Bluetooth
- USA: FCC Part 15 Wireless Certification
- Canada: IC RSS 210 Wireless Certification
- EN 300 328
- EN 301 489-1/EN 301 489
- Japan METI Wireless approval
- Korean Wireless approval